Privacy Policy

This Privacy Policy describes how Kano Line Motors Limited ("Kano Line", "we", "us", or "our"), collects, uses, shares, and protects information about users ("you") of our website at kanoline.com and mobile applications (collectively, the "Platform").

By accessing or using the Platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use our Platform.

1. Information We Collect

We collect the following categories of personal information:

• Account Information: Full name, email address, phone number, and password when you register.
• Identity Verification: Government-issued ID details where required for account verification.
• Booking Information: Travel routes, dates, seat preferences, and trip history.
• Payment Information: Bank account details, wallet transactions, and payment history. We do not store full card numbers.
• Device & Usage Data: IP address, device type, operating system, browser type, app version, pages visited, and actions performed.
• Location Data: With your permission, approximate location to show nearby terminals and routes.
• Communications: Messages you send to our support team.

2. How We Use Your Information

We use the information collected to:

• Create and manage your account on the Platform.
• Process trip bookings, issue digital tickets, and handle payments.
• Operate and maintain your virtual wallet.
• Send booking confirmations, receipts, and service notifications via email or SMS.
• Provide customer support and respond to your enquiries.
• Improve Platform features, performance, and user experience.
• Comply with legal obligations and regulatory reporting requirements.
• Detect and prevent fraud, abuse, or unauthorised access.
• Send promotional communications with your consent (you may opt out at any time).

3. Legal Basis for Processing (GDPR / NDPR)

Under the Nigeria Data Protection Regulation (NDPR) and applicable laws, we process your data on the following bases:

• Contract Performance: Processing necessary to provide our transport booking services.
• Legitimate Interests: Improving our services, preventing fraud, and ensuring platform security.
• Legal Obligation: Compliance with regulatory requirements.
• Consent: For marketing communications and optional features (you may withdraw consent at any time).

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Regulatory agencies as required for compliance and transport management.
• Payment processors (e.g. Paystack, Flutterwave) to facilitate secure transactions.
• Service providers who assist in platform operations (hosting, email delivery, analytics) under strict data processing agreements.
• Law enforcement when required by law, court order, or to protect rights and safety.
• Business transfers: In the event of a merger or acquisition, your data may be transferred with appropriate notice.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. We may retain certain data for up to 7 years for legal, tax, and audit purposes. You may request deletion of your account and associated data at any time, subject to legal retention requirements.

6. Data Security

We implement industry-standard security measures to protect your data, including:

• HTTPS/TLS encryption for all data transmitted to and from the Platform.
• Encrypted storage of sensitive information including passwords (bcrypt hashing).
• Role-based access control limiting staff access to personal data.
• Regular security audits and vulnerability assessments.
• Secure server infrastructure with firewall protection.

While we take reasonable precautions, no system is completely secure. We encourage you to use a strong password and protect your account credentials.

7. Your Rights

Subject to applicable law, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Portability: Receive your data in a portable, machine-readable format.
• Objection: Object to certain types of processing, including direct marketing.
• Withdraw Consent: Withdraw consent at any time for consent-based processing.

To exercise any of these rights, contact us at privacy@kanoline.com. We will respond within 30 days.

8. Children's Privacy

The Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal data, contact us immediately and we will delete it promptly.

9. Push Notifications

Our mobile app may send you push notifications regarding booking updates, payment confirmations, and promotions. You can manage notification preferences through your device settings or within the app at any time.

10. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party services you use.

11. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your experience, remember preferences, and analyse usage. You can control cookie settings through your browser. Disabling cookies may affect some Platform functionality.

12. International Data Transfers

Your data is primarily processed and stored on servers within Nigeria. If data is transferred outside Nigeria, we ensure appropriate safeguards are in place in compliance with the NDPR.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notification. The "Effective Date" at the top of this page will reflect the latest version. Continued use of the Platform after changes constitutes acceptance of the updated policy.

14. Contact Us